Bonnie: “Rule the kitchen with this new Ninja Master Prep,” boasts the makers of this new kitchen appliance.
They claim that this under-$50 Ninja could dice more evenly than my expensive food processor and chop ice better than blenders.
“Skeptical,” is an understatement.
So, when asked, I agreed to test this as a possible FeaturedBite on Bite of the Best.
The Ninja came with a “Master Pod” containing the motor, which fits atop the two containers to power the machine. One use is on the “Mini Master Prep” a 2-cup quasi-food processor for chopping; the other is on the “Master Prep Pitcher,” a 48-ounce blender for making frozen drinks and smoothies.
The removable blades (notice the plural!) sit inside the containers, each of which has a pour spout and comes with a blue (my favorite color) storage lid.
But, does the Ninja work?
I first tested it on an onion. I followed the instructions’ suggestion to pulse the motor until the onion was the consistency I wanted. When done, I removed the top expecting to see different size pieces. Wrong. I found no chunks, just evenly chopped onion pieces. Same results with a ripe tomato.
Next test was the blender. The Ninja folks boast that this “blasts ice into…fluffy snow to make restaurant-style drinks in just seconds.” It does just that. Think frozen margaritas or daiquiris, yogurt smoothies or any slushie drinks.
Before making drinks, I suggest making ice cubes from whatever liquid ingredients you’re planning to use so you don’t dilute your drinks.
They suggest you serve, seal and store in the same container. That’s where I no longer follow their suggestions. I prefer to serve in nonplastic containers.
I like this product so much that one of my talent agency clients is now representing the Ninja.
Bryan: Ok, so I’m not going to lie. I definitely felt a little twinge of “infomercial” when first seeing my Ninja Master Prep. I mean, it slices, it dices… Don’t look at it the wrong way or it’ll kick your a$$! I heard the voice of kitchen gadget guru, Ron Popeil echoing in my head: “It’ll solve all your kitchen needs,” he whispered. “But I’ve heard that all before,” I answered.
Could it be true this time?
I have to say that part of my review of this product is unfortunately going to involve bashing another, similar product. While I don’t like pointing fingers, I had been promised this same litany of abilities from another company once, though my immersion blender/chopper from the Bistro collection truly failed to deliver on any of its boasts. My milkshake maker was a bust and impossibly hard to use, while the mini food processor accessory couldn’t even make its way through an already pre-chopped onion. I was promised everything and I got nothing. It was simply useless. (Sorry Wolfgang, you still make great pizza. We’re cool, I promise!)
When the Ninja arrived, I readied myself for disappointment again, but this time found none. The Ninja not only delivered on its promises, it exceeded every one of my expectations! This is two kitchen devices in one, and each of them actually works! Taking into account all the additional accessories, the Ninja is phenomenally useful.
The Ninja is quite a powerful and unique blender and food processor. I realized why this kitchen gadget got its name as soon as I started using it. While most other blenders and choppers have a single, bottom-dwelling blade, the Ninja has dual blades. This unique, if not revolutionary, adaptation allows the gadget to transform ice cubes into perfect, creamy frozen drinks in just seconds. Many blenders will leave chunks or transform cubed ice into a watery mess. There is something special though about the dual blades, creating the perfect consistency for shakes, smoothies and frozen cocktails.
The mini food processor is equally as powerful (both blades use the same interchangeable, top-driven motor). The chopper perfectly produces diced or minced vegetables; onions, potatoes, carrots, celery, and the like all passed with flying colors! The Ninja is also perfect for any of your salsa or dips. The pulse control makes it easy to avoid turning your entire creation into mush.
The “Master Pod” easily switches from the Mini Prep to the Prep Pitcher. I was worried, as I’ve sometimes seen TV personalities make this type of switch with ease, only to be confounded by my own, at-home try. I like things that are idiot-proof and the Ninja passed its tests with flying colors. The pod only fits on in one way, and the blades can only connect in one way. Utility is further compounded, as the set includes two storage lids, allowing your Ninja creations to last in the fridge without the need of an additional storage container.
The blender pitcher is generously sized, ideally designed for parties with a large 48-oz pitcher. It’s perfect for making several drinks at a time, and features an easy flip pour spout and no-slip bottom. The Ninja pieces are also dishwasher and microwave safe. It’s not going to make your dinner for you, but the Ninja will certainly multitask at your behest.
Eric: To explain this in modern written language, OMG this product is not a WTF. The Ninja, or as I like to refer to it, “the little infomercial product that could,” is an appliance designed for the modern kitchen as well as for the fast-paced lifestyle many of us live. Similar to its infomercial nemesis, “The Bullet,” the Ninja is designed for two specific reasons – crafting great ice-based drinks and prepping the otherwise tedious mise en place.
I’ve had my Ninja (original blue model) for a year now with no stripped gears and near daily use. The whole gear stripping thing is way overblown. If you have the pod seated properly and keep it seated using firm downward pressure during use you will not strip the gears. My Ninja is still going stong. I like it so much I’m tempted to get the new Ninja Pro. My local Costco has it at $46.99 and it comes with all 3 sized containers (2 cup, the new medium sized pitcher and the large pitcher).
Hi Bob:
First of all, I would not buy off of QVC because if anything goes wrong you have to send it back and YOU pay the postage. If you purchase it at a local store you simply return it. However usually a call to the 1-800 number will supply any parts needed and all of the machine is covered under warranty, not just the motor.
Check out prices at Bed Bath and Beyond and if similar to other stores download a $20 coupon and I believe that will be your best purchase.
Even if a person chooses to make only smoothies, guacamole etc. this little machine is well worth the price. I would never be without mine and I treat it very carefully because I live in Canada and they are not available here yet. I purchased mine last Dec. in Hawaii. Some of the people have written about cutting up meat to make hamburger etc. and that takes a bit of power. The new machines are far superior to the model that I have and when I return to the U.S. I am going to bring back several for my friends. They are all envious when they see mine. I just took one to my bachelor son who lives in Costa Rica.
He never cooks, but he loves this machine as he makes all sorts of drinks with the wonderful tropical fruits and fresh veggies that they have, especially the avacados that were 4 tor $1 on the street corner of San Jose. $1.99 each here in Victoria, B.C. I still buy them because the Ninja makes the best guacamole. Hope this helps. P.
UPDATE ON THE MEAT GRINDING~~>
I noticed 4 hairline cracks radiating around the center metal post of my small container yesterday. I use this thing for all kinds of items and have had great success. But, I have had other processors and blenders and they all share this in common….CUT THE ITEMS USED IN SMALL ENOUGH PIECES TO KEEP FROM GETTING HUNG UP UNDER BLADES.
My NINJA has pulverized and chopped and ground to my heart’s delight and this could have been the cause of the cracks…I lopt some large pieces of tough round steak in to see how well it would work. It was fabulous!! But after taking it out of the upper part of my dishwasher(per instructions) I noticed the small cracks…Container is still usuable…just finely cracked.
NOW~~>
HAVE YOUR NINJA PLACED UNDER WARRANTY!!….
I called the 1-800 number of the Sharp (manufacturer’s) warranty page and the operator told me since the item was still under warranty they would ship me another small container ASAP. They didn’t ask any questions about
the NINJA ….just assured me they would replace it.
QUESTION~>
Which product out there is so similar in size, ease of handling, and price that anyone would rather buy something else?
There are other posts on here saying IT over & over~~>
For under $50.00…how can you lose? (costs more to go out to dinner for an evening~ and what are you left with?) eh? ;D
# 598~ Kathy L. Wood Says: October 30th, 2010 at 1:51 pm
I don’t see anyone addressing this ‘rubber ring’ issue for you yet…and it so important!
I had to check out what you were talking about when I read your post…and I see it is a gasket like they have on canning jars and canisters to keep leakage from happening. In this case it also keeps the lid secure!
Mine is so tight I didn’t notice it was even there. But..I can see where the lid wouldn’t sit tightly as it should if it is loose or not there. This would be a good issue to call about especially if its still under warranty?~ Gotta have it right or how can it work?! ;D
QUESTION!~~
WONDER IF THIS IS HAPPENING TO ALL THOSE WHO SAY THEIR UNIT IS STRIPPING GEARS?
Smidge, I appreciate your post, but the rubber ring that I am talking about is the one in the center of the lid…I heard that this hole is to put pieces down into the pitcher without taking the lid off. I called the number provided, and they are sending me a replacement. That was great news, but the man at Ninja said it was an issue with this product. I told him this was the only flaw, as I still love mine.
I hear about the ring cracking and breaking, I assume it is the thin white strip that goes around the side of the lid, which helps seal from leakage and keeps the lid tightly in place. They say it is OK to put into the dishwasher, but heat varies and I feel that may cause the cracking and splitting.
Like a clothes dryer, some items don’t fair too well and ages and drys out the clothing, electic etc. I feel this may be the case on this. I don’t have a dishwasher and wash out my canisters blades and lids by hand and there has been no cracking or breaking. Another thing I do, and it’s a carry over habit from an old juice extractor, it came with a tooth brush to clean out the blades and basket. I have one I use for my newer juice extractor and I use it to clean the NINJA blades, lid and canister as well. It is a thought.
OK, but that’s a pretty small hole…you sure whoever told you it was a hole for adding stuff wasn’t funning ya?
That ring would be absolutely necessary to keep the motor from wobbling and ….(guess what?)…STRIPPING GEARS!
This just may lead to some curious answers of how those gears are getting wrenched…ya think?
They said loose/non-existent rubbers were a ‘problem’ eh?
mikki wildstarr~November 4th, 2010 at 7:00 pm
I agree with you about the washing detail, however…
The thing about a dishwasher is its ability to clean areas without damaging like hand/brush could do.
Also, the detergent used for the process can disinfect better than hand-washing and prevents mold growth.
BUT, some items just last longer with a more delicate touch, so its best to follow the manufacturer’s advice.
Luck for me I can toss in the dishwasher and know it’s clean.
fell in love with my ninja all over again just put up Pumpkin for pies it is so smooth no strings . Love it , Love it , Love it.
I have a new healthy recipe that I call “Chocolate Crack”
there is only 3-4 ingedients and I made it this morning in my small ninja container (did a half recipe to try it , got 6 small balls)
1 cup pitted dates, cut in half or fourths
1/4 cup rolled oats
1/4 cup cocoa or raw cacao ( i used Herseys dark)
coconut (optional)
Put everything in a food precessor and pulse till it turns into a thickish paste (I soaked my dates in water a few minutes as they were dry, drained well and added the date water a spoonful at a time till I got the paste)
Roll into walnut size balls and place in the freezer on wax paper . Bag them and keep up to 2 weeks in the fridge
I used a cookie scoop to do smaller mounds , then I wet the tops and dipped in coconut flakes and froze. If you like your chocolate sweet maybe put in a little sweetner instead /along with date water
These totally kill all my chocolate cravings – I am in a BIggest Loser competition so I’m not vegan or going raw, just looking at some of the recipes you find online to eat healthier.
Debbie
Debbie Says:
November 7th, 2010 at 1:49 pm
~~> Debbie…Good for you…your recipe sounds so awesome!
I have weight issues and diabetes. I know the NINJA ‘chomper’ has helped me eat better, too.
A lot of medical people indoctrinate us that natural sweeteners are not healthy…’fattening’,even. Adding honey to your recipe isn’t necessary probably but would be a better choice than other sweets.
I control my weight and diabetes by using honey.(try different flavors for fun~ dif. flowers~dif. flavors) I have Chronic Fatigue Syndrome and have to watch my acid levels as well…and I feel better and lose weight by eating a balanced alkaline diet…this means…NO ARTIFICIAL SWEETENERS!(and hardly any sugar)
If you Google this info and try to practice..ALL THINGS NATURAL (not concocted in a laboratory with natural ingredients) you will notice a difference.
ANOTHER DIET TIP…(and the NINJA helps with this) to maintain or lose weight a person has to eat ONLY a small amount of food. Consider how large our stomachs are (hands in a fist-that should do it)…don’t eat more than 1 or 1&1/2 cups of food at a time….
NOW~ if you eat that little food and it isn’t really nutricious…you’ll suffer.
WEIGH AND MEASURE your food and you can lay around like me all the time(I sure hope you don’t!)and still lose or maintain weight!
EATING THE BEST nutricious foods will supply your body the elements it needs and you won’t crave (for phych craving get a self hypnosis download).
THE NINJA helps me combine raw foods for salads or to cook that satisfy me in small amounts.
TRY THIS AWESOME LUNCH or DINNER~~>
(On medium heat)
enough angelhair pasta for 1 cup serving
1 stalk of celery
1/8 small onion
3 garlic cloves
2 Tablespoons butter (adds flavor~oil does not)
1/2 cup raw chicken breast pieces
In an iron or electric skillet…I add the butter & 3 veggie ingredients I chomped in my NINJA…to saute evenly on bottom of skillet.(this makes a sweet-glaze of the garlic and onion that adds to the flavor)I do this for less than a minute…just long enough to slice the chicken in strips and again acrossways to make thin medalions.
Move the veggies over a bit & lay the pieces of chicken in the butter. This takes about 1 minute and then turn again. Once the chicken is cooked, toss this mixture together with the pasta in the pan with the veggies and chicken. Add salt and pepper to taste.
I place all this in a shallow bowl and garnish with parmesan cheese. (toss again)
BTW~
THE CHICKEN AND VEGGIE PIECES CAN BE CHOMPED TOGETHER IN THE NINJA; THEN COOKED & TOSSED WITH THE PASTA IN VERY LITTLE TIME AT ALL! WHAT A TIME SAVER.(savor?);D
WELL,, LET ME JUST SAY,, I AM IMPRESSED WITH THIS PRODUCT,, IT DOES WHAT IT SAYS.. I EVEN MADE MY OWN HAMBURGER WITH THE 2QT SIZE,, 5 PULSES AND IT WAS DONE. CUT OUT THE FAT AND LEFT NOTHING BUT FRESH PINK MEAT. NOTHING THAT YOU WOULD GET IN THE GROCERY STORE.
LOVE IT LOVE IT LOVE IT !!!!
I have gone through so many blenders it is mind boggling so when I bought this one I didn’t expect much but boy was I pleasently surprised. It does everything it claims and is considerably quieter than my previous brands. A true gem for the kitchen…way to go!!!!!
I am insulted that this product is named after the unseen assassin of the night. If this product was meant to be named after a Japanese warrior, I would’ve accepted samurai.
I also noticed in the ninja logo that he is wielding a Katana(maybe 2), witch is a samurai’s main weapon, implying the product blade’s sharpness. Ninjas are not meant to be seen by anyone(except maybe another ninja), yet this product is on display for everyone. I just don’t see any kind of respect for ninjas in this product, the only time you might(very low chance) see a ninja in real life, would be the second they kill you.
The CHIEFS – STRATEGIC, WISE, LEADERS
The VIKINGS – STRONG, STALWART, WORRIERS
The BEARS – POWERFUL, BOLD, FEARLESS
The RAMS – FAST, HARD HITTING, POWERFUL
The COLTS – FAST, UNINHIBITED, OPTIMISTIC,FEISTY
The RAIDERS – SWIFT AND UNABASHED, FEARLESS
The BRONCOS – POWERFUL, FEARLESS, WILD
The EAGLES – RAPTORS, POWERFUL, SWIFT, HUNTER
The BENGALS – POWERFUL, FOCUSED, PREDATOR, FEARLESS
THE NINJA – SWIFT, ACCURATE, DONE (like my Master Prep?)
Then there’s the auto industry, GRAND CHEROKEE, RAM….
Enough said?
Your’e kidding, right? Lets be glad they didn’t name it “chopper”, because it would insult anyone who builds, rides, or even looks at a motorcycle. Get real dude
Daniel
Trevor Says:
November 10th, 2010 at 3:43 am
Hey Trevor, ever hear the song by Johnny Cash about the boy named Sue?
A girl’s name made him perform better because he was put to the test more often?
The point so many owners of this “Kitchen Appliance” are trying to make is it may take maybe a couple seconds at most to render anything inside the Ninja blender finished!
See a theme here?
Can this machine grind flaxseed?
Yes….However, you’ll be left with pieces that are too big and NOT completely ground to a mealy or powdery substance.
The NINJA is NOT a GRINDER.
To grind a small hard substance you need a grinder which is made especially for that purpose. I have 3 different grinders. The reason being…some items I grind have a distinctive smell that I do not want to be passed over to other foods.
Spices or dried leaves and such that you want to make into a powdery texture are candidates for a grinder. When you want to make something into a dry powdery texture you need a small container or the process won’t be completely uniform.Think back to the olden times before electricity when a mortar and pestle did this job? (Actually, until people like Starbucks needed finely ground coffee beans for their morning coffee, the choices of grinders were woefully inadequate.)
The ICE PARTICLES for the drinks the NINJA makes are not as small as you need for grinding. Grinding is something altogether different if you want it done completely. People who make their coffee everyday from fresh ground coffee beans have a single grinder made for this purpose. The preference for complete uniformity when grinding coffee beans is why we see so many different grinders on the market. I went through 3 different brands before I found one that could pulverize the coffee beans to my satisfaction.
The NINJA is NOT made to do that precise a job.
My husband saw the infomercial on this product and wanted to buy one. I thought sure it will be like all the other junk as seen on TV products. We bought serveral similiar products and returned them all because they did not work well. We saw the Ninja at Sam’s and said OK let’s try it we can always bring it back if it doesn’t work. I was so impressed with the quality and performance of this product. I threw the box away it was a keeper. After about 6 uses the white platic piece on the spindle broke off. I called the customer support number and after waiting for about 20 minutes I finally talked to someone from India that I could barely understand. She spelled out everything I told her L as in Larry – my name, my address took forever. Then she tells me my Ninja is too new and not in their computer to call back in a few weeks. I couldn’t believe it, if I still had the box I would have brought it back to Sam’s. I then sent an email as per the voice recording this was an option to holding but I couldn’t understand exactly what the email address was. So I asked the lady from India who spelled it out for me another few minutes to get this. Sent them an email and they respond to call the 800#. Customer support can kill an excellent product. Seems others have received better support then I have. I am going to give them another call this week when I have 20-30 minutes to kill.
I KNOW! I am getting so sick of making calls only to be answered by these non-English speaking people with the “bubbly bubbly” accent!!!! I was told however, that you can call and ask for someone who speaks English. I haven’t had to do this yet. But that is what I was told you can do. Should it come to that, and I KNOW I myself and Lori C are not the only ones to run into this, I WILL request an English speaking person because I am tired of it!
And there are others. Now, the person who told me to do this did it herself and she got an English speaking person. WHEW!
I am so sorry your machine broke and hope this can somehow be remedied to satisfaction. I have never tried it but as long as you have your sales slip, would any unmarked box do?
I think all they’re going to do is ship it back with an explanation as to why the return. I’ve been using mine about 8 months now and I love it. I am sorry.
Hey Lori C.,
I couldn’t find a return policy for appliances at Sam’s club…but my daughter says Costco takes anything back or exchanges it for a new one.
Did you call your store to ask about this issue?
For breakage like you described it sounds like you need a replacement. The store may be able to help you??(worth asking about)
About the language problem…I needed help tracking an order last week and was connected to a nice young man in Guatamala named Diego. He did just as you described and spelled everything. He said he would do his best and for me to let him know if I had a problem understanding him…It was the third time I had to call about the lost package but this guy went out of his way to fix the problem and make sure I get my order.
~~>(I believe this experience was an example of OUT-SOURCING…jobs are being given to individuals in other counties because in order to stay cheaper for us consumers and competitive with other companies…they have had to find places they can operate cheaper. This means we are dealing with people who do not speak English as their first language.)
All outsourcing does is extend your talk time and the number of calls you need to make to get satisfactory service …usually ending up at the managerial level here in the U.S.. If your calling with any problem whatsoever, the Indian call centers just wastes your time. They are only good for things with set answers such as ‘when is my next bill due’ or ‘did you receive my last payment.’
Customer service reps were on the low end of the corporate totem pole even before outsourcing. Companies take very little interest in providing ‘real’ service. They are only interested in increasing profits no matter the human cost. With so many jobs being outsourced who do they think will be left to purchase their products? Our macro economy is now seeing the downturn this is causing. 10% unemployment is the new norm.
Lori C.
Hi Lori. I can almost guarantee the reason that the white gears broke was that you did not turn either the container or the motor unit until it was seated (full sitting on the device). If you do not do this the container or motor will sit up almost a 1//4 of an inch and the gears will strip. I have seen comments of dozens of people who have not had the problems with the 1-800 people that you had. Did you use this 1-800-361-4639. They were all extremely satisfied with the service they received. Good luck and remember to turn both the container and the motor assembly until seated firmly down on the product and your machine will last for years. Pat
update from my post of Nov 4th…i am close to purchasing this product and i happened to be in Bed, Bath and Beyond the end of this past week (Fri) and spoke to someone in this department wheer the Ninja sells with similar products and saw the upgraded Ninja NJ600 Professional Blender w/ 3 yr warranty about almost twice as much at around $100. He informed me of their store policy…keep everything, the receipt, the paperwrok, anything from the box, the box itself and if something goes wrong with this product at anytime just return it for a credit or a new ninja and yes i asked even if it was quite old and used well/ he said yes…can anyone verify what i said or have purchased from BBB…Now this sounds like my type of store. This month BBB has the ninja and the 2 bonus bowls for around $54 but you also receive a mail in bonus before Nov ends for $10 BBB card to use anywhere in their store in the future and on the $100 Ninja NJ600 Professional Blender also…sounds good to me…if you receive in the mail their 20% off coupon (it has an expiration date on them but to BBB they never expire as you can use multi coupons and buy anything in the store with them…one coupon per items…you have 50 coupons then they are good for 50 items) apply that too…it’s like a $20 off on the ninja and $30 off the upgraded Ninja NJ600 Professional Blender and like i said that comes w/ a 3 yr warranty…happy Holidays
I NEED TO CONTACT NINJA MASTER PREP REGARDING THEIR PRODUCT. DO YOU HAVE AN ADDRESS OR E-MAIL. THEY WANT $35 DOLLARS FOR A SMALL PLASTIC PART WHEN THE WHOLE THING ONLY COST $39 DOLLARS NEW.
Evan:
I would Google for it. I am sure you will find the info. you need. Did you call this number – 1-800-361-4639? P.
I just saw the new Ninja on an info comercial,does anyone have the newest one yet? This one is more like a blender, no power pod,I have the blue one and love it, was just wanting to know other people thought of the newest one.
JOAN!! THANK YOU FOR POSTING ABOUT THE NEWEST NINJA!
NO I hadn’t heard about the new one but found the Ninja website that shows it…I want it!!Looks awesome!!
Unfortunately, I can only see one place to buy from online.
Where did you get it? I called the offices of the local Costco stores and they wrote down the name and said they would see if it is something they would get.(I wonder if they say things like that to shut people up?)If they call me, I’ll faint!….
Here is the website URL to see it…
http://www.ninjakitchen.com/ninja1100.shtml?utm_source=google&utm_medium=cpc&utm_term=ninja%201100&utm_campaign=Shark+Ninja+Brand
Please let me know where you got yours and how much it cost?
Thanks again!
No power pod? And this is the latest? I want to see this one. Hmmm. I wonder if all the broken gear reports brought about this new podless wonder? Yes, I must check this out!
Sorry Joan– I see now you say you have the blue Ninja…not the new one?
But the new one has to be wonderful…look at how they changed everything! Now I bet there will be a lot less problems!(you think?)
If u buy NInja @ Samms Club I was told @ Samms u can take it back even if 2 yrs old. I took 2 back. 1 broke & other wasn’t as sharp & didn’t do very good job. But i still want 1 to make my ice cream. Not as good made in vitamix.
Ninja Professional cost $49.99 @ Samms Club.Took 1 back without receipt.
Hey Drema,
I thank you for the pricing…but I’m asking about a new super NINJA KITCHEN SYSTEM 1100 (as it is called)…I know this is’t the place to talk about a new and (hopefully)improved NINJA blender but the one you quoted must be the one this forum is SUPPOSED to be reviewing.
A reviewer named Joan made this addition ~~>
#628.
joan Says:
November 15th, 2010 at 3:10 pm
I just saw the new Ninja on an info comercial,does anyone have the newest one yet? This one is more like a blender, no power pod,I have the blue one and love it, was just wanting to know other people thought of the newest one.
SO, I went online and found the NINJA website IS PROMOTING a new blender and at about twice the price.(so far I only see one place to get the total package~this new one even makes dough and the like)
I posted the site URL under comment #629 above.
attention EVAN WYATT~ #626~~
If you go to the online website for registering your new purchase…or send in the paperwork for the waranty…
The NINJA people will help you out with replacement parts.
HOWEVER…they are sneaky….I did all that and called about a damaged canister…and the guy tried to charge me for the replacement….all I did was say “I don’t think so!” and he backtracked and said I would receive a new one soon.
Follow the directions about waranties ~~ALWAYS!!~~ and you will get good service. Otherwise, you may have to ask the people you bought from for help?(stores like Costco,Wallmart & the like will be good about helping replace the whole thing…but parts are from the manufacturer…in this case SHARK makes the Ninja and here is the number ~ 1-800-798-7398
The phone numbers for help are posted all through this forum…read a few more if this doesn’t help
They just seem to keep improving this Ninja. I don’t guess I really need a 3rd one, lol.but if I get back into making bread, it sure will be tempting. I have not even began to use the motor from the 2nd improvement. I just keep thinking I will be saving it for that ‘breakdown’ some people have had. So far the first model is going just fine for me.
My twin & I both have had Gastric by pass surgery & we don’t know what we would have done without the Nynga processor. It made everything easier to eat because of the way it is portable & mixes out food the way we need it we need after surgery… we found ours at Sam’s Club in April….use it all the time for everything !Thank you !!!!!!!!!!
Amazing but true: I bought a unit at Target I used it for three totally satisfactory weeks, and then “boom.” The problem is that the head and attachments are coupled by plastic fittings and (at least on my machine) both on the head and on the blade attachments the plastic shredded so that I had a useless product. I threw all sales records away after three weeks and had no record of the sale. HERE IS THE AMAZING PART: I called their 800 repair number and they agreed to replace the entire unit at no charge even though I had no record of the sale and no product number was visible. THAT IS AMAZING.
Hi Howard:
Yes, this company is amazing and truly do look after their customers if given a call. Now you must do your part. In 99.9% of the time that the plastic gets shredded or fails it is because the operator has not taken the time to twist the lid to make sure that it has seated down on the container, or not made sure that the motor has also settled down that 1/8 to 1/4 inch safely onto the gears. When one does not do this and they are only partially “seated” the gears strip. If the gears were all metal, the product would be much more costly.
PAT replied to my post #638 above: “in 99.9% of the time that the plastic gets shredded or fails it is because the operator has not taken the time to twist the lid to make sure that it has seated down on the container, or not made sure that the motor has also settled down that 1/8 to 1/4 inch safely onto the gears.” This caveat should be in the instructions because connecting the top unit with the bottom correctly is difficult.
I love my ninja but less than a year and not used very much it stripped out the plastic on the blades and where they insert into the motor both points of contact are stripped and I can not use it. I am very dissapointed and can not seem to be able to find a contact to get replacement parts. I highly rate this but for the money It should be more durable. I do not dice anything stiff or harder than an onion an have never use it for anything but juic drinks and vegy chopping. Any one have a web site.
Hi Lisa;
Read above #539 & #540. You will know why you stripped the gears in your machine. if you read up further you would have found the 1-800 number to call as well as become educated about this wonderful machine. Call 1-800-361-4639
I don’t understand. I bought my Ninja about eight months ago. I use it almost every day. Works well. I don’t understand the problem with damaging the drive parts. If I don’t assemble the top and motor correctly the unit refuses to turn on.
I don’t understand how damage can happen.
Richard
Add to my post #690 above: THIS IS AMAZING; I was finally able to contact the manufacturer (EuroPro) with my concerns. They were terrific. Even though I had long since thrown my sales receipt away, they replaced at no charge all three malfunctioning parts plus carefully explained why my difficulty happened and how to avoid the same problem in the future. GREAT SERVICE for a machine that when working is fabulous.
Richard, A M E N – I have never understood how people have gotten injured or stripped gears either.
I have Ninja QB 900 that I have had since last Christmas and use it at least two or three times a week with never a problem, until Thanksgiving when one of my realtives wanted to help with the feast and tore up the plastic gears. It was a gift so I had no receipt, but called the 800 number and to my surprise, no problem, they are sending me a brand new blade and power pod. Excellent customer service!
i can use it to make a dough like for example for pasta dough or cookie dough ?
647~marifel Says:
December 3rd, 2010 at 2:26 pm
Marifel…the answer to your question is yes and no.
Remember, the instructions say to only engage the motor for short spirts of time. To hold the button down for longer periods MAY cause damage. Since we don’t want to do something wild and crazy just to see if it will stand up…it would be wise not to.
However, there are lots of recipes that say to “do not over-mix”. Biscuits and muffins…and pancakes,etc…be careful to use the container most likely to hold it though. Overstuffing the container is another reason people have strange things happen.
From all the above comments a person can catch a recurring theme. Some people just seem to have a knack for breaking things…(Like children with a new toy?);D
On the NINJA webpage….they are selling a brand new super-machine that is supposed to do the bread dough,etc…they even include paddles for the job instead of cutting blades.(check it out)~>
http://www.ninjakitchen.com/ninja1100.shtml?utm_source=google&utm_medium=cpc&utm_term=ninja%201100&utm_campaign=Shark+Ninja+Brand
I bought the Ninja Prep based on the infomercial. It makes great smoothies. Totally impressive. The food chopper does pulverize the food so I wasn’t as happy. However, I’ve now used it for a couple of months and I am increasingly unhappy with cleaning the lid as the part where the spring is will not come clean and it is increasingly nasty.
Hey Vicky…
You lost me dear…My NINJA food chopper doesn’t have any springs? The lid is a round piece of plastic that sits snuggly into the top of the base and only has a small hole with a little plastic ring set permanently in the center. I place it in a dishwasher and it comes out sparkling. If you don’t have a dishwasher and need to soak out stains that might accumalate…I use Oxyclean soap as a super cleaner for tough jobs…and if you make a solution of @1 tablespoon of it in enough water to cover the lid….soak over night and see if helps? I also have an assortment of soft cleaning brushes on hand and a small toothbrush might loosen any small particles.
Make sure to clean the whole thing soon after use and this may not be such a problem.
CAUTION~ The plastic is easy to scratch if you use too much force with the brushing.To keep it from becoming cloudy from repeated scrubbing, use very little force.(Those sponges with the scratchy side is a NO NO for plastic!) But then, I’m sure you know most of this.